Vcity88 believes that online entertainment should be enjoyed in a safe, controlled, and responsible environment. We provide a wide range of tools and resources to help you play healthily and with full control.
Responsible gaming is more than just a slogan — it is a set of principles and practices that ensure gambling remains purely entertainment, never a burden or a problem. At vcity88, we take a proactive approach to making sure every member can enjoy our platform without unnecessary risk.
Most people play responsibly — they set limits, play within their means, and enjoy the experience without issues. However, vcity88 recognises that some individuals may face challenges in managing their gambling habits. That is why we provide the tools, information, and support needed to help anyone who requires it.
Responsible gambling means playing for fun, not to relieve stress, solve financial problems, or chase losses. When you set clear limits and stick to them, gambling remains an enjoyable form of entertainment.
Always remember: Gambling is for entertainment. Every ringgit you spend playing should be treated as an entertainment expense, not an investment or a way to generate income.
Here is a simple guide we recommend to all vcity88 members to keep your gaming experience positive and in control:
Gambling problems often develop gradually and can be difficult to recognise until they become serious. Watch for these signs in yourself or someone you care about:
Feeling the need to keep your gambling activity secret from family or friends.
Spending more time and money on gambling than planned.
Gambling to escape stress, anxiety, or loneliness.
Neglecting work, family, or academic responsibilities due to gambling.
Frequently thinking about gambling even while doing other activities.
Borrowing money or selling assets to fund gambling.
Feeling anxious, irritable, or uncomfortable when unable to gamble.
Tried to stop multiple times but was unsuccessful.
If you recognise yourself in any of the signs above, that is not a weakness — it takes courage to acknowledge it. Contact the vcity88 support team or use the self-exclusion tool to get immediate help.
Vcity88 provides a range of control tools that you can activate directly from your account at any time. These tools are designed to give you full control over your gambling habits:
Set daily, weekly, or monthly deposit limits. Limits take effect immediately and can only be reduced with immediate effect.
Set a maximum duration for each gaming session. The system will alert you when the time limit is approaching.
Set the maximum loss amount you are willing to bear within a given period before your account is automatically restricted.
Suspend your account for a period of 24 hours to 6 weeks whenever you feel you need a break from the platform.
Exclude yourself from the platform for a period of 6 months, 1 year, 5 years, or permanently, based on your preference.
Limit your exposure to gambling promotions and advertisements to reduce unplanned urges to play.
How to activate: Log in to your vcity88 account, go to Account Settings → Responsible Gaming. All control tools can be activated instantly. To increase limits or withdraw a self-exclusion, a mandatory cooling-off period must be observed for your safety.
Self-exclusion is the right option when you feel you need to stop playing for an extended period. Here are the simple steps to activate it:
Access your account via the vcity88 website or mobile app using your username and password.
Click on the profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu.
On the settings page, find and click the "Responsible Gaming" tab to view all available control options.
Choose a self-exclusion period that suits you: 6 months, 1 year, 5 years, or permanent exclusion. Consider your options carefully.
Review your selection and confirm your self-exclusion request. The exclusion will take effect immediately and cannot be reversed during the chosen period.
You will receive a confirmation email from vcity88. Keep this email for your records. If you encounter any issues, contact our 24/7 support.
Important: During an active self-exclusion period, you will not be permitted to open a new account at vcity88. If you manage to register a new account during the exclusion period, please notify our support team immediately.
If you or someone you know needs help with a gambling problem, support is available:
View More FAQsAnswer the following questions honestly to assess your gambling habits:
If you answered "Yes" to any of the questions above, consider using our control tools or seeking professional help.
We do more than comply with regulations — we genuinely care about the well-being of every vcity88 member.
Every vcity88 account registration goes through a thorough age verification process. We use KYC checks to ensure that no individual under the age of 18 can access our platform.
Our system sends automatic notifications when you are close to reaching a limit you have set, giving you the opportunity to make a more informed decision before the limit is reached.
Review your full gambling activity history, including deposits, wagering, and wins, through your account dashboard. This transparency helps you understand your playing patterns.
Vcity88 support staff are specially trained to identify signs of problem gambling and provide assistance that is sensitive, non-judgmental, and solution-oriented.
Two-factor authentication and 24/7 account activity monitoring ensure that no one else can access your account or change control settings without your permission.
Vcity88 does not send promotions or bonus offers to members who have activated limit tools or self-exclusion. We fully respect your decision.
Register a vcity88 account today and access all our responsible gaming tools for free. Enjoy fun and safe online entertainment.